Privacy Policy
Last updated: May 29, 2025
1. Information We Collect
Personal Information
When you create an account, we collect information such as your name, email address, phone number, and location. For property listings, we may collect additional details about your property and availability.
Usage Information
We automatically collect certain information about how you use our service, including your interactions with other users, search queries, and browsing patterns on our platform.
Device Information
We collect information about the devices you use to access FlatSwaps, including IP address, browser type, operating system, and mobile device identifiers.
2. How We Use Your Information
We use the information we collect to:
- Provide and maintain our home exchange and rental services
- Facilitate connections between users and process bookings
- Verify user identities and prevent fraud
- Send important notifications about your account and bookings
- Improve our platform and develop new features
- Provide customer support and respond to inquiries
- Comply with legal obligations and enforce our terms
3. Information Sharing
With Other Users
When you create a listing or engage in exchanges, certain information from your profile becomes visible to other users to facilitate connections and build trust within the community.
With Service Providers
We may share your information with trusted third-party service providers who help us operate our platform, such as payment processors, hosting services, and customer support tools.
Legal Requirements
We may disclose your information when required by law or when we believe it's necessary to protect our rights, your safety, or the safety of others.
4. Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
5. Data Retention
We retain your personal information for as long as necessary to provide our services and fulfill the purposes outlined in this policy. When you delete your account, we will delete or anonymize your personal information, except where we need to retain it for legal or safety reasons.
6. Your Rights and Choices
You have the right to:
- Access and update your personal information through your account settings
- Request a copy of the personal information we have about you
- Request deletion of your personal information
- Opt out of marketing communications
- Restrict certain processing of your information
- Data portability for information you've provided to us
7. Cookies and Similar Technologies
We use cookies and similar technologies to enhance your experience on our platform, analyze usage patterns, and provide personalized content. You can control cookie settings through your browser preferences, though some features may not function properly if cookies are disabled.
8. International Data Transfers
FlatSwaps operates globally, and your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your information in accordance with this privacy policy.
9. Children's Privacy
Our service is not intended for children under 18 years of age, and we do not knowingly collect personal information from children under 18. If we become aware that we have collected personal information from a child under 18, we will take steps to delete such information.
10. Changes to This Policy
We may update this privacy policy from time to time to reflect changes in our practices or applicable laws. We will notify you of any material changes by posting the new policy on our platform and, where appropriate, through email or other communications.
11. Contact Us
If you have any questions about this privacy policy or our privacy practices, please contact us at:
Email: privacy@flatswaps.com
Address: FlatSwaps Privacy Team
123 Exchange Street
Digital City, DC 12345
Note: This is a demonstration website. This privacy policy is for illustrative purposes only and does not constitute an actual privacy policy for any real service.