Safe Exchanges, Trusted Community
Learn how we protect our community and discover essential safety tips for successful home exchanges.
How FlatSwaps Protects You
Multiple layers of verification and security measures keep our community safe
Identity Verification
All members verify their identity with government-issued ID and phone confirmation before participating in exchanges.
- Government ID verification
- Phone number confirmation
- Email verification
- Profile completeness check
Property Verification
Properties undergo verification to ensure they exist and match their descriptions through photos and address confirmation.
- Photo verification
- Address confirmation
- Property ownership check
- Virtual tour options
Review System
Transparent mutual reviews from hosts and guests help build trust and accountability in our community.
- Mutual reviews required
- Photo reviews encouraged
- Response rate tracking
- Overall rating system
Secure Communication
All initial communication happens through our secure platform to protect your privacy until you're ready to connect directly.
- Encrypted messaging
- Report inappropriate messages
- Message history
- Privacy controls
Trust Indicators to Look For
These badges help you identify reliable and experienced hosts
Verified Host
ID and property verified by FlatSwaps
Superhost
Exceptional reviews and response rate
Experienced
Completed 5+ successful exchanges
Recently Active
Active on platform within last 30 days
Safety Tips for Home Exchanges
Essential guidelines for safe and successful exchanges
Before You Travel
- Research your destination thoroughly including local customs and laws
- Share detailed travel itinerary with trusted family or friends
- Verify host identity through video call before exchanging homes
- Read all previous reviews carefully and ask specific questions
- Purchase comprehensive travel insurance for your trip
During Your Stay
- Respect house rules and treat the property as your own
- Keep local emergency numbers and embassy contacts handy
- Stay in regular contact with family and friends back home
- Document any pre-existing damage with photos immediately
- Be considerate of neighbors and the local community
Communication Safety
- Keep conversations on our platform until you feel comfortable
- Never share financial information through messages
- Be cautious of requests for wire transfers or unusual payments
- Report suspicious behavior or requests immediately
- Trust your instincts if something doesn't feel right
How to Report Safety Concerns
Our process for handling and resolving safety issues
Report Immediately
Use the report button on any profile, listing, or message. For emergencies, contact local authorities first.
We Investigate
Our trust & safety team reviews all reports within 24 hours and investigates thoroughly.
Action Taken
We take appropriate action from warnings to permanent account suspension based on our findings.
Follow-up
We follow up with all parties and implement measures to prevent similar issues.
Community Standards
Guidelines that help maintain a safe and respectful community
Respect & Inclusion
Treat all community members with respect, regardless of background, identity, or beliefs.
Honest Communication
Provide accurate information about yourself and your property in all interactions.
Property Care
Treat others' homes with the same care and respect you'd expect for your own.
Safety First
Follow safety guidelines and report any concerns immediately to our team.
Need to Report a Safety Concern?
Contact us immediately if you encounter any safety issues
For immediate emergencies, always contact local emergency services first (911, 999, 112, etc.)
Important Policies
Legal policies that govern our platform and protect our community
Note: This is a demonstration website. All safety information and policies are simulated for illustrative purposes only.